Frequently Asked questions
Find below Shipment and Return Policies
Shipment and Return Policies
Currently we are only able to accept online orders to shipping addresses within the Switzerland, and do not ship internationally.
Free Ground Shipping: Please allow 3-5 business days. Items ordered together may not always ship together.
Urart Concept is responsible for orders until the package is delivered to the customer. If the package goes missing, Urart Concept may choose to open an investigation with the carrier to determine the responsible party. Please contact us if your order details indicate the package has been delivered but nothing was received.
Returns & Exchanges
Urart Concept offers complimentary shipping for any item that has issues related to manufacturing. To return simply contact us through our email address or phone number.
Can I track my online order?
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.